Privacy Policy

This Privacy Policy explains how Resolvia Ltd (“RESOLVIA”, “we”, “us”) collects, uses and protects personal data when you visit this website or submit a callback request. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Controller: Resolvia Ltd, company number 15847263, registered office 33 King William Street, London EC4R 9AS, United Kingdom. Email: [email protected]. Telephone: +44 20 3887 4102.

1. Data we collect

When you submit the consultation form we collect: first name, last name, email address, telephone number, country of residence or current location, preferred callback time, approximate loss, case type, a short description of the matter, and your consent record. We also collect technical data such as IP address, browser type, referring URL and advertising parameters (for example gclid, utm tags) where these are present in the link you used.

We do not request or accept online-banking passwords, PINs, CVV numbers, one-time codes, wallet seed phrases or remote access to a device.

2. Why we use your data

• to process your enquiry and telephone you for consultation and initial assessment;
• to provide the agreed case-organisation service if you instruct us;
• to comply with legal and record-keeping obligations;
• with your consent, to understand how visitors use this website (analytics cookies).

The legal bases are: taking steps at your request before entering a contract; our legitimate interests in responding to enquiries and operating the website; consent where required for non-essential cookies; and legal obligation where applicable.

3. Sharing

We may share data with: our case specialists and support staff; IT and hosting providers acting as processors; banks, payment providers or the Financial Ombudsman Service where you have given the necessary authority; and professional advisers. We do not sell personal data.

4. Retention

Enquiry data is kept for as long as needed to handle the callback and, if instructed, for the duration of the matter and any statutory retention period thereafter. If we cannot assist, we delete or anonymise the enquiry within a reasonable period unless a legal obligation requires otherwise.

5. International transfers

If a processor stores data outside the UK, we use an appropriate safeguard such as the UK International Data Transfer Agreement or UK Addendum to the EU SCCs.

6. Your rights

You may request access, rectification, erasure, restriction, objection or data portability, and you may withdraw consent at any time. You may complain to the Information Commissioner’s Office at ico.org.uk.

To exercise your rights, email [email protected].

7. Cookies

See our Cookie Policy for details of necessary and optional cookies.