Lost money to a broker? Let us take care of the process.
Leave your telephone number. A RESOLVIA specialist will call you, listen to what happened and provide an initial assessment of your situation.
If we believe we may be able to help, one dedicated specialist will coordinate your case. We will organise the available evidence, prepare the necessary correspondence, manage the agreed process and keep track of important deadlines.
Eligibility and outcome depend on the circumstances, payment method, available evidence, relevant time limits and the decision of the bank or another competent organisation. RESOLVIA does not guarantee recovery.
One form · one call · one specialist
No document upload required before the consultation
Dedicated specialist
One point of contact from the initial consultation to the end of the agreed work.
Full case handling
We organise evidence, correspondence, submissions and deadlines.
UK clients worldwide
Remote support for UK nationals in the United Kingdom and overseas.
No guaranteed outcomes
Clear assessments and realistic communication without false promises.
One form · one call · one specialist · full support
A clear beginning
Getting an assessment should not create more work.
There is one simple route: leave your number, speak to a specialist and find out whether RESOLVIA may be able to assist.
01
Leave your number
Complete one short callback form. You do not need to upload documents or choose a procedure before the consultation.
02
We call and assess
A specialist discusses what happened, asks the relevant questions and provides an initial assessment.
03
We organise the process
If the matter is suitable, RESOLVIA explains the proposed work, prepares the case and manages the agreed next steps.
No document upload required before the consultation
Why clients contact us
Which situation is closest to yours?
You do not need to decide whether chargeback, Section 75 or another route applies. Leave your number and tell a specialist what happened. We will consider the payment method, evidence and possible next steps.
01
Broker blocks withdrawals
Your account shows a balance, but withdrawal requests are delayed, rejected or ignored.
You are being asked to pay a further “tax”, “insurance fee”, “commission”, “verification charge” or “release fee” before funds can supposedly be withdrawn.
Do not send further money simply because someone promises that an additional payment will release your funds. Paying a supposed tax, insurance fee, commission or unlocking charge does not guarantee that any money will be returned.
Keep copies of payment details, messages, emails and withdrawal requests. Never share online-banking passwords, PINs, CVV numbers, one-time codes, wallet seed phrases or remote access to your device. RESOLVIA will never ask for this information.
Only what is necessary from you. Everything else is organised by us.
From you
Speak to the specialist.
Confirm the relevant facts.
Provide the documents already available after the call.
Review and sign documents where required.
Complete personal verification only when required by a bank or provider.
From RESOLVIA
Conduct the initial consultation and assess the situation.
Reconstruct the timeline and identify the key circumstances.
Organise the payments, correspondence and supporting evidence.
Prepare the relevant complaints, submissions and supporting documents.
Prepare everything in advance when personal confirmation is required and give you a short, secure instruction.
You will not be expected to search for forms, draft repeated applications or work out which organisation to contact. Your dedicated specialist will explain only the steps that genuinely require your involvement.
Remote support
Supporting UK nationals — at home and abroad.
RESOLVIA works remotely. You may contact us while living in the United Kingdom or overseas.
In the United Kingdom
We assess the matter by considering the bank, account, payment route, available documents and potentially relevant UK complaint procedures.
Living abroad
We support UK nationals who live or are temporarily based overseas. Consultations and case support can be provided remotely.
Eligibility does not depend on citizenship alone. The specialist must consider the bank, card or account, payment route, recipient, evidence, time limits and relevant jurisdiction.
One enquiry. One specialist. The agreed process managed from start to finish.
RESOLVIA organises the work so that you do not have to navigate banking procedures alone. One dedicated specialist coordinates the matter and explains only the actions that require your involvement.
01
Telephone consultation
We call you on the number provided, listen to what happened and answer your initial questions.
02
Assessment and proposed plan
The specialist asks about the payment method, total loss, current stage and available evidence. If the matter is suitable, they explain the proposed scope of work, possible fee model and documents that may be required.
03
Evidence and preparation
The RESOLVIA team organises payments, messages, agreements and previous responses, reconstructs the timeline and identifies any missing information.
04
Submissions and correspondence
We prepare the relevant correspondence and supporting documents, organise submission and manage agreed follow-up communication. We communicate on your behalf only where you have provided the necessary authority and the relevant organisation permits representation.
05
Response and next steps
Your specialist explains responses in clear language, keeps track of relevant deadlines and, where appropriate, prepares the next available stage of the complaint.
First we understand the payment. Then we consider the available route.
Different payment methods and circumstances require different approaches. You do not need to choose a procedure in the callback form. The specialist considers the possible route after discussing the matter and reviewing the relevant information.
01
Card chargeback
We assess whether a disputed card transaction may fit the relevant card-scheme process and organise the available evidence for the claim.
02
Section 75 assessment
We consider whether a qualifying credit-card purchase may fall within Section 75 protection under the Consumer Credit Act.
03
APP fraud support
We organise the facts and payment trail for potentially applicable complaints involving bank transfers authorised by a customer after being deceived.
04
Bank complaint and Financial Ombudsman preparation
We review a bank’s response, prepare a structured complaint and organise the documents for a possible next stage with the Financial Ombudsman Service.
The availability of any route is assessed individually. Mentioning a procedure on this website does not mean that it applies to a particular matter.
Who we may be able to help
€1,000+total documented loss
RESOLVIA considers enquiries involving a total documented loss of at least €1,000 or the equivalent in pounds sterling or another currency.
Where several related payments form part of the same matter, their combined value may be considered during the initial assessment.
Meeting the minimum threshold allows an enquiry to be assessed. It does not mean that the matter will automatically be accepted or that recovery is guaranteed. The specialist will also consider the payment method, documents, time limits, UK connection and possible complaint route.
Fees depend on the payment method, number of transactions, volume of documents, current stage and expected scope of work. After the initial assessment, RESOLVIA will propose an appropriate fee model and confirm the terms in writing.
Result-based fee
25–30%
For suitable matters, a fee of 25–30% of the amount actually recovered for the client may apply.
This model is used only where permitted by the applicable rules. Where an FCA fee cap or another mandatory restriction imposes a lower maximum, that limit will take priority.
Before signing an agreement, the client will receive the exact rate, an example calculation, information about VAT, the maximum fee and when payment becomes due.
One-off fixed fee
This may be appropriate where the scope can be defined in advance. The client receives the fixed price and a written description of the included work before the paid stage begins.
Hourly fee
This may be appropriate for complex or non-standard work. The hourly rate, estimated time and agreed spending limit are confirmed in writing before work begins.
No hidden charges
No additional cost will be incurred without prior agreement.
You may complain to your bank, the Financial Ombudsman Service or another available organisation without paid representation. Official complaint routes may be free to use. RESOLVIA charges for professional case organisation and support.
Resolvia Ltd is not authorised by the Financial Conduct Authority and does not provide reserved legal activities. We provide professional case organisation and support with eligible broker and payment disputes.
We speak first. Then we request only what matters.
You do not need to upload documents before the telephone consultation. If the matter is suitable for further assessment, your specialist will explain which documents are relevant and how to provide them securely.
Card or bank statementThis may help confirm the date, amount and recipient of a disputed payment.
Broker correspondenceEmails, chats and messages may help show what was represented or requested.
Account screenshotsThese may show the account balance, transaction history and withdrawal status.
Withdrawal requestsCopies of your requests and the platform’s responses may be relevant.
Requests for further paymentKeep messages and recipient details relating to any supposed tax, fee or release payment.
Agreement and promotional materialPlatform terms and representations made before payment may help establish the circumstances.
Previous bank responseIf you have already complained, keep the bank’s decision and the documents submitted.
Never send passwords, PINs, CVV numbers, one-time codes, wallet seed phrases or remote-access details. Unnecessary payment-card information should be obscured before documents are shared.
Conducts the initial consultation, remains your main point of contact and communicates important updates.
02
Evidence and submission specialist
Organises documents, reconstructs the timeline and prepares structured case materials.
03
Client support and quality specialist
Reviews communication, security and the clarity of the agreed process.
About RESOLVIA
Professional support without unnecessary work for the client.
RESOLVIA supports UK nationals dealing with disputed payments to brokers and investment platforms. We work remotely with clients in the United Kingdom and overseas.
Our role is not to promise a result before understanding the circumstances. We organise a clear process: an initial assessment, consideration of possible routes, preparation of relevant materials, support with correspondence and an explanation of the next available steps.
Each client has one dedicated point of contact. Our team carries out the agreed work, while the client is involved only where confirmation of facts, a signature, personal identification or another action cannot be completed on their behalf.
Your enquiry will be passed to a RESOLVIA specialist. They will call you, discuss what happened and provide an initial assessment. If we may be able to assist, the specialist will explain the possible next stage, documents and fee model.
RESOLVIA will normally organise the preparation and agreed correspondence. If a bank requires a personal submission, identification check or confirmation inside its secure application, your specialist will prepare everything in advance and give you a short, clear instruction. You will not be expected to work out the procedure alone.
At first, only your contact details and a short telephone conversation. If the matter is suitable, we may then ask you to provide the documents already available, confirm the facts and sign the documents required for the agreed work.
One dedicated specialist will act as your main point of contact. They will coordinate the work, answer questions and keep you informed of important stages.
Your specialist will provide updates through the communication channel agreed with you. The method and expected frequency of updates will be confirmed before work begins.
No. RESOLVIA will prepare the necessary applications, complaints and supporting documents within the agreed scope. You will only need to check facts and sign or personally confirm something where this is required.
No. The final decision is made by the bank, payment provider, Financial Ombudsman Service or another competent organisation. RESOLVIA is responsible for the agreed preparation and support, but cannot guarantee the outcome.
Timescales depend on the complexity of the matter and the procedures of third-party organisations. We monitor relevant deadlines and keep the client informed, but cannot promise a particular decision date.
We work remotely with UK nationals in the United Kingdom and overseas. Whether a particular route may be available depends on the bank, card or account, payment method, evidence, time limits and circumstances.
Tell the specialist about the refusal during the consultation. After the call, they may ask for the bank’s response and the documents previously submitted. We will review the reasons given and, where a further stage may be available, explain the proposed next step.
RESOLVIA considers matters involving a total documented loss of at least €1,000 or the equivalent in another currency. Where several payments relate to the same matter, their combined value may be considered.
After the initial assessment, we may propose one of three models: 25–30% of the amount actually recovered where such a fee is permitted; a one-off fixed fee; or an hourly fee. Exact terms, VAT, mandatory limits and possible costs will be confirmed in writing before work begins.
No. A result-based fee is used only for suitable matters and subject to mandatory restrictions. If an FCA rule or another applicable requirement sets a lower percentage or monetary cap, the lower limit applies.
Yes, where that model is appropriate for the type and scope of work. The specialist will explain the available option after the initial assessment, and the agreed model will be recorded in writing.
No. RESOLVIA does not request online-banking passwords, PINs, CVV numbers, one-time codes, wallet seed phrases or remote access to a device.
Clear information about possible routes
RESOLVIA Guides
These guides are intended to help visitors stay informed and safe. You will not be expected to choose a procedure without support; a specialist will consider the possible route after assessing the matter.
Chargeback, Section 75 and APP fraud: what is the difference?
A concise explanation of the main routes and the factors that may affect whether they apply.
What to keep if a broker requests another payment
A list of messages, recipient details and documents that may help to establish what happened.
Evidence that may be relevant
A checklist covering statements, correspondence, withdrawal requests and previous responses.
What to consider after a bank refusal
Documents to review and further complaint stages that may be available.
How to recognise a recovery scam
Warning signs associated with organisations that promise guaranteed recovery or request secret banking information.
Start with a conversation.
Leave your telephone number. A RESOLVIA specialist will call you, provide an initial consultation and give you a preliminary assessment of the situation.
If the matter is suitable, we will propose remote support and organise the agreed process from preparation of the materials through to the next appropriate stage.
Leave your telephone number. A RESOLVIA specialist will call you, listen to the circumstances, answer your initial questions and provide an initial assessment.
You do not need to choose a procedure, complete additional applications or upload documents at this stage.
No document upload before the call
No obligation to enter into an agreement or pay a fee
One specialist explains the next step
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